Privacy Policy

Introduction

At Damatec, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains what data we collect from users of our SaaS application, why we collect it, and how we use and safeguard it.

Information we collect

We collect the following types of information to provide and improve our services:

• Account Information: When you sign up for an account, we may collect personal details such as your name, email address, phone number, and payment information (if applicable).
• Usage Data: We collect information on how you interact with our application, including IP address, browser type, device information, access times, and pages viewed. This may involve the use of cookies or similar tracking technologies.
• Service Data: Data generated through your use of our application, such as preferences, settings, interactions, and other operational data.
• Customer Support Information: When you contact our support team, we may collect additional information to assist you, such as communication details and troubleshooting data.
• Third-Party Data: In some cases, we may collect data from third-party integrations you connect to our application, such as CRM, marketing, or analytics tools, to enhance your user experience.

Purposes of Data Collection and Processing

We process personal data for the following purposes:

• To Provide and Maintain Our Services: This includes using personal data to set up and manage your account, deliver our services, and provide customer support.
• To Improve and Enhance Our Application: We analyze usage data and feedback to continuously improve and optimize our application’s performance and features.
• Billing and Invoicing: We may use your account and payment information to process transactions, generate invoices, and communicate billing-related information.
• Security and Compliance: Personal data is used to monitor and maintain the security of our services, including preventing fraud and ensuring compliance with applicable laws.
• Marketing and Communication: With your consent, we may send you updates, newsletters, or promotional materials. You can opt-out at any time.

Data Sharing and Disclosure

We may share your data with third parties under the following circumstances:

• Service Providers: We work with third-party service providers (e.g., hosting providers, payment processors, analytics platforms) to perform functions on our behalf. These parties only access data as needed and are required to maintain confidentiality.
• Legal Requirements: We may disclose personal data when required by law, such as in response to a subpoena or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, with advance notice and options provided.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When personal data is no longer needed, we will securely delete or anonymize it.

Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular audits, and secure storage practices.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: Request access to your personal data and obtain a copy of it.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal limitations.
• Portablitiy: Request a portable copy of your data to use with another service.
• Object or Restrict Processing: Object to or request restriction of certain data processing activities. To exercise these rights, please contact us at support@damatec.be. We may need to verify your identity before fulfilling certain requests.

International Data Transfers

Our services are accessible globally. If you are accessing our services from outside Europe, your data may be transferred and processed in a country where data protection laws differ from those in your region. We take steps to ensure all transfers comply with applicable legal requirements and provide appropriate safeguards.

Cookies and Tracking Technologies

Our application uses cookies and similar technologies to enhance user experience and gather usage data. You can control cookies through your browser settings, although disabling cookies may limit certain features.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the application or via email, and the updated policy will include a new “Effective Date.”